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DELIVERIES & RETURNS
- I made a mistake in my order, what can I do?
Did you make a mistake in the delivery address or in the choice of your order? No problem ! Write to us by email at contact@keus-store.com or use our contact form as soon as possible and we will do our best to find a suitable solution.
- How much is shipping?
For our shipping rates, visit our Shipping & Returns page.
- How soon will I receive my order?
To estimate the duration of your delivery, simply go to our Shipping and Returns page. You will be offered an estimate of the delivery time depending on each carrier.
-How to follow the status of my order?
The status of your order is available directly from your account. Once your order has been shipped, you can follow the shipping status on the carrier's website using a tracking number also available from your account and in the shipping confirmation email.
- Which countries do you ship to?
We ship worldwide.
- How do I return my order?
To make a return, visit our Shipping and Returns page.
- Under how long can I get a refund?
Once your return has been received and checked by our teams, we will refund you within 15 days using the card or account used for payment. Bank transfer times vary from 3 to 5 working days once the refund has been made.
PROMOTIONAL CODES
- How do I use my promotional code?
The promotional code sent by email when subscribing to our newsletter entitles you to a 5% reduction. Simply enter it in the "promotional code" section when placing your order, in the basket. This code cannot be combined with current offers on the site and is only valid once. Forgot to use this code when ordering? No problem, write to us at contact@keus-store.com and we will give you the discount.
SAV & PRODUCT WARRANTIES
- My bag is broken, what can I do?
If your bag is broken and it is still under warranty, write to us by email at sav@ keus-store.com by sending us photos or any other element that seems important to you. We will then come back to you with the most suitable solution: repair or replacement of your equipment.
- What guarantees apply to your products?
We are a certified reseller of the brands present on our site, which means that you benefit from the same guarantees as going directly through the sites of the brands themselves. For example, if a brand guarantees its product for 3 years, it will also be guaranteed for 3 years if you buy it on our site. Warranty information can be found on each product sheet and on the pages of the brands concerned.
B TO B
- I want to order bags or accessories for my business, is that possible?
Yes! We do have an offer reserved for professionals. Send us an email to pro@keus-store.com, specifying the quantities and colors you are interested in. We will send you our best offer as soon as possible.
Do you want to personalize your bags? This is possible from 10 pieces! Quote on request.
KEUS COMPANY
- Where is your business located?
The head office of our company is located at 36, boulevard de l'Industrie 49000 Angers, In France. We ship all your orders from a warehouse also located in Maine et Loire.
- How do you select the products on your site?
We first work on the heart (ah, feelings:), then we study how the products that interest us are made (under what conditions? With what materials? Next what processes? Etc.) and finally we test them before putting them on sale on our site. We are very attentive to ergonomics, functionality, quality of assembly and finishing, durability of materials and accessories used. At Keus we choose beautiful, practical, comfortable, resistant and durable bags and accessories, just that!
- I would like to work for Keus, how can I do that?
If you want to apply spontaneously or be part of our community of testers, you can write to us by email explaining your motivations and areas of interest at contact@keus-store.com, we will get back to you as soon as possible !
- I would like to sell my brand on your site, is it possible?
You You can send us all the elements that you think are necessary directly by email to thomas@keus-store.com, we will see if a partnership can be envisaged and we will answer you as soon as possible!
- Where are your products made?
It all depends on our partners. Some suppliers have their products manufactured in Asia, others in the USA or Europe. We fill in this information in the filters. Also, to select a particular geographical area, you just have to click on it in the shop filters. Can we find your products in a physical store? We try to set up ephemeral shops on an ad hoc and regular basis throughout the year. As the addresses of these shops vary, we keep you regularly informed in our newspaper or via our newsletter!