Deliveries, returns and
pre-orders

Deliveries

Returns

Stéphane - Comptable

Stéphane assure toute la partie comptable et stratégique de Keus, mais il s’occupe aussi de ses deux enfants et passe ses week-ends à pratiquer l’ultra-trail.

Saut pendulaire
Saut pendulaire
Sneakers
Sneakers
Réseaux sociaux
Réseaux sociaux
Tennis
Tennis
Naans au fromage
Naans au fromage

Olivier - Responsable expéditions

Olivier prépare avec beaucoup de soin et d’amour toutes vos commandes. Plus rapide que l’éclair, mieux vaut ne pas se frotter à son mètre 90 lorsqu’il est en plein travail.

Saut pendulaire
Saut pendulaire
Sneakers
Sneakers
Réseaux sociaux
Réseaux sociaux
Tennis
Tennis
Naans au fromage
Naans au fromage

Guillaume - Testeur certifié

Guillaume fait partie de notre communauté de testeurs et se joint régulièrement à notre équipe pour tester les sacs à dos que l’on sélectionne. Grand amoureux du plein air, il ne se déplace qu’à vélo : l’occasion pour nous de profiter de ses précieux retours.

Saut pendulaire
Saut pendulaire
Sneakers
Sneakers
Réseaux sociaux
Réseaux sociaux
Tennis
Tennis
Naans au fromage
Naans au fromage
Delay for Colissimo 48H

Estimated delivery D+3 for orders placed before 12:00. Estimated delivery D+4 for orders placed after 12:00.

Price for Colissimo 48H

Free

Delay for Mondial Relay

Delivery estimated at D+4 for all orders placed before 12:00 p.m. Delivery estimated at D+5 for all orders placed after 12:00 p.m.

Price for Mondial Relay

Free

Delay for Chronopost 13H

Delivery estimated on D+1 and before 1:00 pm, for all orders placed before 12:00 pm. Estimated delivery D+2 and before 1:00 pm for orders placed after 12:00 pm.

Price for Chronopost 13H

Free

Delay for Mondial Relay Locker

Delivery estimated at D+4 for all orders placed before 12:00 p.m. Delivery estimated at D+5 for all orders placed after 12:00 p.m.

Price for Mondial Relay Locker

Free

At Keus, we do our utmost to satisfy you. If you are not satisfied with your order, you have 30 days to return it. In this case, please keep the guarantee label attached to the product when you receive it.

Returns

You have a period of 30 days after receipt to return your order and be reimbursed for the item(s) ordered. The 30-day period is calculated from the delivery date announced by the carrier. We do not accept returns after this period. If you attempt to make a return after the time limit has passed, we may be obliged to return it to your default delivery address and ask you to cover the delivery costs. In the case of the return of an order placed outside France, the return is at the customer's expense (for a return from France, please follow this link). Please inform us of your return by e-mail, giving us your tracking number. Once the parcel has been received and checked, we will refund you within 15 days. For a return to be accepted, the product must be in perfectly new condition and still have its guarantee label.

All returns must be made to this address exclusively :

SARL ASAR - GemmaLog / KEUS
6 rue de l’Artisanat  ZA des Boulays 
49130 Sainte Gemmes sur Loire 
FRANCE
Tel : +33 (0) 632 413 291


Exchanges

Unfortunately, items cannot be exchanged. If you would like an item in a different size or color, you will need to return the item for a refund, and then place a new order.

delivery

Pre-orders

A pre-order is an order placed without stock. Some products on the site can be pre-ordered. Delivery times for pre-orders are approximate times based on information provided by our suppliers. Sometimes these deadlines are not respected and change over time. This may be linked to delays in material supply, manufacturing, etc. Whatever happens, we always do our best to deliver to our customers as close as possible to the deadlines initially announced. Given what this involves in terms of manufacturing and management with suppliers, pre-orders cannot be canceled. After receipt, the pre-ordered item can be returned within 30 days.

Tax calculation

Taxes are calculated automatically in your shopping cart according to your shipping country. For all countries outside the European Union, no taxes apply.

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